Terms and Conditions
JENEM STUDIO is a Contemporary Art brand and online store out of Tokyo, Japan. Founded by Jenem, it offers a collection of works made by the artist, including Fine Art Paintings for the home as well as handcrafted silver jewelry.
JENEM STUDIO Terms of Service
By accessing the website at http://www.jenemstudio.com/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on JENEM STUDIO's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on JENEM STUDIO's website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by JENEM STUDIO at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on JENEM STUDIO's website are provided on an 'as is' basis. JENEM STUDIO makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, JENEM STUDIO does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall JENEM STUDIO or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on JENEM STUDIO's website, even if JENEM STUDIO or a JENEM STUDIO authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on JENEM STUDIO's website could include technical, typographical, or photographic errors. JENEM STUDIO does not warrant that any of the materials on its website are accurate, complete or current. JENEM STUDIO may make changes to the materials contained on its website at any time without notice. However JENEM STUDIO does not make any commitment to update the materials.
JENEM STUDIO has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by JENEM STUDIO of the site. Use of any such linked website is at the user's own risk.
JENEM STUDIO may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Tokyo, Japan and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
9. ORDER POLICY/SHIPPING POLICY
The artist can usually alter a current design or artwork to fit your needs; please contact me if you are interested. Please note that there will be an additional custom order charge for altering a design.
Returns Exchanges and Cancellations
JENEM gladly accepts returns and exchanges for ONLY JEWELRY ITEMS at this time.
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, returns can't be accepted for:
Custom or personalized orders
Returns and exchange details
If you are not completely happy with your order, you may return unworn items within 5 days of receipt (this policy excludes custom orders). Please contact JENEM STUDIO before you mail your return. Items MUST be returned in unused condition in the original packaging (gift box). Returned items must be shipped insured mail (return shipping and insurance will be paid by the customer). Returning a piece via a trackable service (such as UPS or USPS Priority) is highly recommended. Items lost in the mail are not refundable. The cost of the piece, less original shipping cost, will be refunded, or you can exchange the piece for one of equal value (but you will need to pay for shipping). Custom or customized items may not be returned.
JENEM accepts credit card payments through Stripe, or through PayPal, a secure online payment system that accepts all major credit cards. You can make a payment through PayPal even if you don't have a Paypal account. Items will not be shipped until payment has been cleared.
SALES TAX: Georgia residents will have 7% sales tax added to their order total, including shipping. Please note that shipping charges are also taxable in Georgia.
Most items ship within 3 to 14 business days (not including weekends and holidays) after your payment has cleared. Please check the item description for the estimated production time, as most items are made to order.
Shipping charges include delivery confirmation and insurance.
Delivery time for first class packages varies, but generally packages generally arrive within 10 days after shipping. Please allow at least three weeks for your package to arrive before it is declared “lost.” If a package does not arrive within three weeks, please contact me.
All orders are trackable. The buyer is responsible for any duties or customs fees.
Artwork-Giclee Art Prints are sent individually bagged. Please let us know if you would like a custom message to be added.
Jewelry-Your jewelry purchase will come packaged in a gift box tied with a ribbon. Included is a bag for storage of your jewelry. Multiple items will be combined into one gift box unless specified otherwise. The gift box will be shipped in a padded envelope, or a small cardboard box for larger orders.
Additional policies and FAQs
CARING FOR YOUR JEWELRY
Do not store your pieces in the open air, or they will tarnish. To remove tarnish, please use a polishing cloth. There are also other methods to remove tarnish; contact me if you have questions.
JENEM STUDIO artwork, jewelry, and related images are the copyrighted property of JENEM and JENEM STUDIO and may not be duplicated or used for any reason without written permission.
I offer wholesale prices for qualified businesses. Please contact the artist at firstname.lastname@example.org for more information. Resale of the artist’s work is not permitted without written permission.